Returns

Returns and Refunds Policy

Welcome to Garant Pouches, where your satisfaction is our top priority. To make your shopping experience smooth and worry-free, please familiarize yourself with our Returns and Refunds Policy. This policy is an integral part of our Terms and Conditions of Sale and may be subject to changes, so we recommend periodic reviews.

1. Returns Policy – Simplified!

1.1 Inspection upon Receipt

Upon receiving your item, promptly inspect it before use to ensure its condition aligns with your expectations.

1.2 Returns Authorization

Before returning any items, obtain a returns authorization number for a smooth process.

1.3 Change of Mind

We understand changing your mind happens. You have 14 days from the day after receiving the item to return it. Please see the section below for the return process.

1.4 Returning Your Product

Returning your item is a straightforward process. Follow the steps outlined in the ‘What to do to return your item to us’ section.

1.5 Conditions for Return

Ensure all items are returned unused and in their original packaging. Take reasonable care when trying on or inspecting items, and keep security seals or tags intact.

2. Wrong Item Received

2.1 Return Condition

If you received the wrong item, return it in the same condition as received for a refund or replacement.

2.2 Notification Period

Notify us within 14 days of receiving the item to facilitate a quick resolution.

3. Damaged, Faulty, Incorrect, or Missing Items

3.1 Apologies

We apologize if you encounter any issues with your order. Please contact us to resolve the matter promptly.

3.2 Reporting a Fault

If you believe an item is faulty, contact us as soon as possible, providing details about the fault.

3.3 Additional Information

For more details on your rights and available remedies, refer to section 17 of our General Terms and Conditions of Sale.

4. Item Not Received

If you haven’t received your item, notify us within 21 days of the dispatch confirmation email. Late notifications may affect our ability to offer a refund or replacement.

5. How to Return Your Item to Us

5.1 Registration

Log in to your account or use our model cancellation form to register your return. Follow the steps provided to complete the process.

5.2 Return Period

After processing your return online, you have 14 days to physically return the item, securely wrapped, and with all requested information included.

5.3 Proof of Sending

Always ask for a receipt as proof of sending to facilitate a smooth refund or replacement process.

5.4 Need Assistance?

For queries or assistance, contact us through your account’s online message center or call us on 08000614269.

6. Replacement Unavailability

6.1 Refund Process

If a replacement is unavailable, we’ll process the refund back to the original payment method.

6.2 Responsibility for Returns

Any accepted and returned item is your responsibility until it reaches our warehouse. Ensure secure delivery using an insured service.

7. What Happens Next

7.1 Notification

Once we process your return, you’ll receive an email notification.

7.2 Refund Process

Successful returns will be credited to the original payment method, taking 3 to 5 working days.

8. Complaints

8.1 Unhappy with the Process?

If dissatisfied with our handling of returns, replacements, or repairs, contact our customer service representatives at 08000614269 or through your account. You can also reach us by post at Garant Customer Service, support@garantpouches.com.

We appreciate your understanding and cooperation as we strive to provide you with the best possible service. At Garant Pouches, customer satisfaction is our commitment.